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The author of this blog, David T.S. Fraser, is a Canadian privacy lawyer who practices with the firm of McInnes Cooper. He is the author of the Physicians' Privacy Manual. He has a national and international practice advising corporations and individuals on matters related to Canadian privacy laws.

For full contact information and a brief bio, please see David's profile.

Please note that I am only able to provide legal advice to clients. I am not able to provide free legal advice. Any unsolicited information sent to David Fraser cannot be considered to be solicitor-client privileged.

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The views expressed herein are solely the author's and should not be attributed to his employer or clients. Any postings on legal issues are provided as a public service, and do not constitute solicitation or provision of legal advice. The author makes no claims, promises or guarantees about the accuracy, completeness, or adequacy of the information contained herein or linked to. Nothing herein should be used as a substitute for the advice of competent counsel.

This web site is presented for informational purposes only. These materials do not constitute legal advice and do not create a solicitor-client relationship between you and David T.S. Fraser. If you are seeking specific advice related to Canadian privacy law or PIPEDA, contact the author, David T.S. Fraser.

Saturday, February 12, 2005

Article: Outsourcers are anxious to safeguard your privacy

The Charlotte Observer (registration required) has an article on foreign outsourcing and customer information. Not unrealistically, companies and their customers are concerned about privacy when sending customer data overseas for processing:

Charlotte Observer | 02/12/2005 | Outsourcers are anxious to safeguard your privacy:
"Foreign companies fear bad publicity could cut into their business
Ensuring the security of customer data and other sensitive information remains a top concern of U.S. companies increasingly sending call center and computer work to lower-wage nations.
And it's a matter of survival for the foreign firms providing outsourcing services.
'If you have even one minor breach that makes it into the press, it's over,' said Rick Rossow, IT policy director at the U.S.-India Business Council in Washington. 'It's not going to take a lot for companies to pull back.'
Foreign outsourcing already is a controversial trend, blamed for eroding America's middle class by sending information-technology work overseas. Critics say it also puts consumers at risk because other countries have inadequate security and legal protections. Consumers have little recourse, critics say, if they are harmed financially by unauthorized access to their accounts and personal information."

Labels: information breaches